FAQs
Frequently Asked Questions
What makes Orchid Hotels a 5-star Ecotel?+
Orchid Hotels is Asia's first eco-certified 5-star hotel chain, evaluated across five pillars: energy management, water conservation, solid waste management, environmental commitment, and employee education. Our properties are independently audited annually to maintain this certification.
What is the best way to get the lowest rates?+
Book directly through us for the best guaranteed rates. Members of the Orchid Rewards programme receive additional discounts of up to 30%. We also run seasonal flash sales — follow us on social media or subscribe to our newsletter to stay updated.
Do Orchid Hotels have EV charging facilities?+
Yes! We currently offer EV charging stations at 11 locations across India including Mumbai, Pune, Shimla, Manali, Chandigarh, Ayodhya, Bhubaneswar, Noida, Goa, and Sambhajinagar. Compatible with all major EV models including Tesla, Tata Nexon EV, MG ZS, and Kia EV6.
Can I host my wedding at an Orchid property?+
Absolutely. We specialise in destination weddings and have dedicated event planning teams at all major properties. From intimate ceremonies of 20 guests to grand celebrations of 1,000+, we handle décor, catering, entertainment, accommodation, and every detail. Contact us to schedule a venue tour.
What are the benefits of the Orchid Membership Programme?+
Members enjoy 20-30% discounts on room rates, 25% off food & beverages, 30% off spa treatments, 15% off banquet bookings, complimentary room upgrades, priority reservations, and the ability to earn reward points redeemable for free nights.
What is the cancellation policy?+
Standard bookings can be cancelled up to 48 hours before arrival for a full refund. Special rate bookings, long weekends, and peak season bookings may have different cancellation terms clearly stated at the time of booking. We recommend direct booking for the most flexible terms.